<p><strong>What role you will play in team:</strong> Provide first and second-level technical support to end-users, ensuring smooth operation of IT infrastructure and resolving technical issues efficiently.</p><p><strong>What you will do:</strong> Troubleshoot and resolve hardware and software problems, provide technical assistance to users, and maintain IT documentation.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second-level technical support to end-users.</li><li>Troubleshoot and resolve hardware and software problems.</li><li>Install, configure, and maintain computer systems and peripherals.</li><li>Provide technical assistance to users via phone, email, and in-person.</li><li>Maintain IT documentation and knowledge base.</li><li>Assist in the planning and implementation of IT projects.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in IT or related field.</li><li>0-1 year of experience in IT support.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge of operating systems (Windows, macOS, Linux).</li><li>Familiarity with networking concepts.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Supportive and collaborative work environment.</li><li>Health insurance and paid time off.</li><li>Opportunities for career advancement within a global company.</li></ul></p><p><strong>A Day in the Life:</strong> Your day will involve resolving user issues, troubleshooting technical problems, and maintaining IT systems. Collaboration and clear communication are essential.</p>