<p><b>What role you will play in team:</b> Provide first and second-level technical support to end-users, ensuring smooth operation of IT systems.</p><p><b>What you will do:</b> Diagnose and resolve technical issues remotely and/or on-site, escalating complex problems as needed.</p><p><b>Key responsibility:</b><ul><li>Provide first and second-level technical support to end-users.</li><li>Diagnose and resolve hardware and software issues.</li><li>Troubleshoot network connectivity problems.</li><li>Manage user accounts and access permissions.</li><li>Maintain IT equipment and software.</li><li>Document support requests and resolutions.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>1-2 years experience in IT support.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and customer service skills.</li><li>Knowledge of Windows and Mac operating systems.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth.</li><li>A collaborative and supportive work environment.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b> A day involves resolving IT issues, assisting users, documenting requests, and maintaining IT systems.</p>