<p><b>What role you will play in team:</b> You will provide technical support to end-users, resolving issues and ensuring smooth operations.</p><p><b>What you will do:</b> You'll troubleshoot technical problems, provide training, and document solutions.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to end-users via phone, email, and remote access.</li><li>Troubleshoot and resolve technical issues.</li><li>Document solutions and create knowledge base articles.</li><li>Provide training to end-users on software and hardware.</li><li>Maintain inventory of hardware and software.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or a related field.</li><li>Experience providing technical support.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in troubleshooting computer hardware and software.</li><li>Knowledge of IT ticketing systems.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Opportunities for career advancement.</li><li>Training and development programs.</li><li>Positive and supportive work environment.</li><li>Health and Wellness Programs.</li></ul></p><p><b>A Day in the Life:</b> You'll be answering user queries, troubleshooting problems, and collaborating with other support personnel to resolve complex issues.</p>