<p><b>What role you will play in team:</b> Providing technical support to our clients, resolving their issues, and ensuring their satisfaction.</p><p><b>What you will do:</b>  Handle incoming support requests, diagnose problems, and provide effective solutions, improving client experience.</p><p><b>Key responsibility:</b><ul><li>Responding to client inquiries via phone, email, and chat.</li><li>Diagnosing and resolving technical issues.</li><li>Documenting support interactions and solutions.</li><li>Maintaining knowledge base articles and documentation.</li><li>Escalating complex issues to senior engineers.</li><li>Meeting customer satisfaction targets.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with ticketing systems and CRM software.</li><li>Knowledge of various technical support methodologies.</li><li>Ability to work independently and as part of a team.</li><li>Customer-centric approach.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and comprehensive benefits.</li><li>Opportunities for career growth and professional development.</li><li>Positive and supportive work environment.</li><li>Training and development opportunities.</li><li>Employee discounts and perks.</li></ul></p><p><b>A Day in the Life:</b>  Involves addressing client requests, troubleshooting tech issues, creating knowledge base articles, collaborating with team members and ensuring all queries are dealt with promptly and effectively.</p>