<p><b>What role you will play in team:</b> You will provide technical support to our clients, ensuring they have a seamless experience.</p><p><b>What you will do:</b> You will resolve technical issues, answer questions, and provide guidance to our users.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document troubleshooting steps and solutions.</li><li>Maintain a knowledge base of frequently asked questions.</li><li>Escalate complex issues to senior support staff.</li><li>Adhere to service level agreements (SLAs).</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree or equivalent experience.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and analytical skills.</li><li>Experience with technical support ticketing systems.</li><li>Familiarity with IT infrastructure and applications.</li><li>Ability to work independently and as part of a team.</li><li>Passion for providing exceptional customer service.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Supportive and collaborative work environment.</li><li>Health insurance.</li><li>Paid time off.</li><li>Retirement savings plan.</li></ul></p><p><b>A Day in the Life:</b> Your day will involve resolving technical issues for clients, answering questions, and ensuring their satisfaction. You will use your technical skills and problem-solving abilities to deliver exceptional support.</p>