<p><b>What role you will play in team:</b> You will be a critical member of our technical support team, providing technical assistance and resolving issues for our clients.</p><p><b>What you will do:</b>  You will troubleshoot technical problems, provide solutions, and document issues to ensure smooth operations.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document technical issues and solutions.</li><li>Maintain detailed records of client interactions.</li><li>Collaborate with other teams to resolve complex issues.</li><li>Contribute to improving technical support processes.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Strong understanding of computer hardware and software.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with remote troubleshooting (preferred).</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth.</li><li>Training and development opportunities.</li><li>Positive and supportive work environment.</li></ul></p><p><b>A Day in the Life:</b> Your day will involve troubleshooting technical problems for clients, providing support, and documenting resolutions.</p>