<p><b>What role you will play in team:</b> You will provide technical support to our customers, resolving their issues and ensuring their satisfaction.</p><p><b>What you will do:</b> You will handle incoming support requests, troubleshoot problems, and provide solutions in a timely and efficient manner.</p><p><b>Key responsibility:</b><ul><li>Responding to customer inquiries via phone, email, and chat</li><li>Troubleshooting technical issues and providing solutions</li><li>Documenting support interactions and resolutions</li><li>Maintaining knowledge base articles and documentation</li><li>Escalating complex issues to senior support staff</li><li>Meeting customer satisfaction targets</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field</li><li>Excellent communication and problem-solving skills</li><li>Experience with ticketing systems and CRM software</li><li>Knowledge of technical support methodologies</li><li>Ability to work independently and as part of a team</li><li>Customer-centric approach</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth</li><li>Positive and supportive work environment</li><li>Training and development opportunities</li><li>Employee discounts</li></ul></p><p><b>A Day in the Life:</b> Your day will consist of addressing customer tech issues, collaborating with other support personnel, staying up-to-date on tech changes and ensuring customer queries are addressed efficiently and effectively.</p>