<p><b>What role you will play in team:</b> You'll be the first point of contact for clients needing technical support, resolving issues quickly and efficiently.</p><p><b>What you will do:</b> You will provide technical support to clients via phone, email, and chat, troubleshooting and resolving their issues.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document troubleshooting steps and solutions.</li><li>Escalate complex issues to senior support staff.</li><li>Maintain accurate records of client interactions.</li><li>Contribute to knowledge base articles.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>0-1 year experience in technical support.</li><li>Excellent communication and problem-solving skills.</li><li>Strong knowledge of computer hardware and software.</li><li>Ability to work independently and as part of a team.</li><li>Experience with ticketing systems is a plus.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Opportunities for professional growth.</li><li>Comprehensive training program.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b> A day involves providing technical support to clients, troubleshooting issues, and escalating complex problems to senior staff.</p>