<p><strong>What role you will play in team:</strong> Providing technical support to internal users, resolving IT issues, and assisting with maintaining systems.</p><p><strong>What you will do:</strong> Responding to service requests, troubleshooting problems, and escalating complex issues to senior staff.</p><p><strong>Key responsibility:</strong><ul><li>Provide first-line technical support to end-users.</li><li>Troubleshoot and resolve IT-related issues.</li><li>Maintain and update IT documentation.</li><li>Assist in maintaining IT systems and infrastructure.</li><li>Escalate complex issues to senior support staff.</li><li>Maintain high levels of customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>0-1 year of experience in IT support.</li><li>Strong understanding of IT systems and software.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and comprehensive benefits.</li><li>Growth opportunities within a leading pharmaceutical company.</li><li>Medical, dental, and vision insurance.</li><li>Paid time off and holidays.</li><li>Retirement plan options.</li></ul></p><p><strong>A Day in the Life:</strong> Your day will be spent resolving user requests, troubleshooting technical issues, and ensuring smooth IT operations for all departments.</p>