<p><b>What role you will play in team:</b> Provide technical support to end-users, resolving hardware and software issues. </p><p><b>What you will do:</b> Diagnose problems, implement solutions, and document resolutions. </p><p><b>Key responsibility:</b><ul><li>Provide remote technical support to end-users.</li><li>Diagnose and troubleshoot hardware and software issues.</li><li>Implement solutions and document resolutions.</li><li>Maintain knowledge base articles and documentation.</li><li>Escalate complex issues to senior engineers.</li><li>Adhere to service level agreements (SLAs).</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Experience in a technical support role.</li><li>Strong knowledge of computer hardware and software.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work independently and as part of a team.</li><li>Experience with ticketing systems is a plus.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Opportunities for career growth.</li><li>Comprehensive training programs.</li><li>A collaborative and dynamic work environment.</li></ul></p><p><b>A Day in the Life:</b> Assisting users remotely, diagnosing problems, finding solutions, and ensuring user satisfaction.</p>