<p><b>What role you will play in team:</b> Work with cross-functional teams to define, develop and launch new features for our customer service software.</p><p><b>What you will do:</b> Gather and analyze user feedback, conduct market research, and create product roadmaps.</p><p><b>Key responsibility:</b><ul><li>Define product vision, strategy, and roadmap.</li><li>Conduct market research and competitive analysis.</li><li>Develop product requirements and user stories.</li><li>Collaborate with engineering, design, and sales teams.</li><li>Manage product backlog and prioritize features.</li><li>Track key performance indicators (KPIs) and identify areas for improvement.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>1-2 years of experience in product management, preferably in the customer service or SaaS industry.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and collaboration skills.</li><li>Experience with Agile development methodologies.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Opportunity to work on a leading customer service platform.</li><li>Professional development opportunities.</li><li>Health insurance and other employee benefits.</li></ul></p><p><b>A Day in the Life:</b> A typical day consists of meetings with stakeholders, analyzing data, working with engineering and design teams, and participating in sprint planning.</p>