<p><b>What role you will play in team:</b> You will be the primary point of contact for our customers, providing excellent service and support.</p><p><b>What you will do:</b> You will handle customer inquiries, resolve complaints, and process policy changes efficiently and courteously.</p><p><b>Key responsibility:</b><ul><li>Answering customer inquiries via phone, email, and chat.</li><li>Resolving customer complaints and issues in a timely manner.</li><li>Processing policy changes and updates accurately.</li><li>Maintaining accurate records of customer interactions.</li><li>Following company policies and procedures.</li><li>Identifying and escalating complex issues to supervisors.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and customer service skills.</li><li>Strong problem-solving and conflict-resolution skills.</li><li>Proficiency in Microsoft Office Suite.</li><li>Experience in a customer service role is preferred.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and advancement.</li><li>Friendly and supportive team environment.</li><li>Comprehensive training program.</li></ul></p><p><b>A Day in the Life:</b> You will spend your day interacting with customers, solving their problems, and ensuring a positive experience.</p>