<p><b>What role you will play in team:</b>  You will provide technical support to our clients, resolving their IT issues efficiently and professionally.</p><p><b>What you will do:</b> You'll troubleshoot technical problems, provide remote support, and document solutions to enhance our knowledge base.</p><p><b>Key responsibility:</b><ul><li>Providing first and second-level technical support to clients via phone, email, and chat</li><li>Troubleshooting technical issues related to software, hardware, and networks</li><li>Documenting solutions and creating knowledge base articles</li><li>Escalating complex issues to senior support engineers</li><li>Maintaining a high level of customer satisfaction</li><li>Meeting service level agreements (SLAs)</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field</li><li>Excellent communication and problem-solving skills</li><li>Experience with troubleshooting common IT issues</li><li>Knowledge of networking concepts</li><li>Ability to work independently and as part of a team</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional growth and development</li><li>A collaborative and supportive work environment</li><li>Health insurance</li><li>Paid time off</li></ul></p><p><b>A Day in the Life:</b>Your day could involve resolving client issues remotely, collaborating with colleagues, updating knowledge base articles, and continually learning new technologies.</p>