<p><b>What role you will play in team:</b> Provide technical support to customers via phone, email and chat.</p><p><b>What you will do:</b> Troubleshoot technical issues related to Apple products, diagnose problems and provide solutions.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to customers via phone, email, and chat</li><li>Troubleshoot technical issues related to Apple products</li><li>Diagnose problems and provide solutions to customers</li><li>Document solutions and create knowledge base articles</li><li>Escalate complex issues to senior support engineers</li><li>Maintain a high level of customer satisfaction</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field is preferred</li><li>Excellent communication and problem-solving skills</li><li>Knowledge of Apple products and operating systems</li><li>Ability to work independently and as part of a team</li><li>Ability to explain technical information clearly and concisely</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for career advancement</li><li>A dynamic and innovative work environment</li><li>Employee discounts on Apple products</li><li>Comprehensive training and development</li></ul></p><p><b>A Day in the Life:</b> A day involves troubleshooting customer issues remotely, collaborating with colleagues, providing solutions, updating knowledge base articles, and maintaining a high level of customer satisfaction.</p>