<p><strong>What role you will play in team:</strong> Provide technical support to clients.</p><p><strong>What you will do:</strong> Troubleshoot technical issues and provide solutions.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second level technical support to clients.</li><li>Troubleshoot and resolve technical issues.</li><li>Document and track support requests.</li><li>Maintain knowledge base articles.</li><li>Escalate complex issues to senior support staff.</li><li>Maintain high levels of customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>Experience in technical support.</li><li>Excellent problem-solving skills.</li><li>Strong communication skills.</li><li>Knowledge of various software applications.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary.</li><li>Health insurance.</li><li>Paid time off.</li><li>Professional development opportunities.</li><li>Bonus plan.</li></ul></p><p><strong>A Day in the Life:</strong>  A typical day involves responding to client inquiries, troubleshooting technical issues, documenting solutions and collaborating with other team members to resolve complex problems. </p>