<p><b>What role you will play in team:</b> You will provide technical support to our users, resolving their issues and ensuring their satisfaction. You will be a key point of contact and a valuable member of our support team.</p><p><b>What you will do:</b> You will troubleshoot technical problems, provide remote support, document solutions, and escalate complex issues to senior engineers.</p><p><b>Key responsibility:</b><ul><li>Provide first and second-level technical support to users</li><li>Troubleshoot and resolve technical issues</li><li>Provide remote support via phone, email, and chat</li><li>Document solutions and knowledge base articles</li><li>Escalate complex issues to senior engineers</li><li>Maintain a high level of customer satisfaction</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field</li><li>0-1 year of experience in a technical support role</li><li>Strong troubleshooting and problem-solving skills</li><li>Excellent communication and interpersonal skills</li><li>Proficiency in relevant software and hardware</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional development and growth</li><li>A collaborative and supportive work environment</li><li>Health insurance and paid time off</li><li>On-the-job training and mentoring.</li></ul></p><p><b>A Day in the Life:</b> Your day will involve resolving customer issues through various channels, documenting solutions, and collaborating with team members to resolve complex problems.</p>