<p><strong>What role you will play in team:</strong> You will provide technical support to our clients, resolving their issues efficiently and effectively.</p><p><strong>What you will do:</strong> You'll troubleshoot technical problems, provide guidance, and ensure a positive client experience.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document troubleshooting steps and solutions.</li><li>Maintain knowledge of our products and services.</li><li>Escalate complex issues to senior support staff.</li><li>Contribute to knowledge base articles.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with troubleshooting technical issues.</li><li>Strong problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Familiarity with ticketing systems.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth.</li><li>Comprehensive training program.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves resolving client technical issues, providing guidance, and documenting solutions. You’ll be working closely with clients to ensure their satisfaction and success.</p>