<p><b>What role you will play in team:</b> You will be part of a dynamic team, providing technical assistance to our customers.</p><p><b>What you will do:</b> Resolve customer issues through various channels such as email, phone and chat.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to customers via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document solutions and update knowledge base.</li><li>Escalate complex issues to senior support staff.</li><li>Maintain a high level of customer satisfaction.</li><li>Contribute to continuous improvement of our support processes.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree or equivalent experience.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and troubleshooting abilities.</li><li>Experience with ticketing systems and CRM software.</li><li>Knowledge of relevant technologies.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>A positive and supportive work environment.</li><li>Medical Benefits</li><li>Life Insurance</li></ul></p><p><b>A Day in the Life:</b>  A typical day will involve responding to customer inquiries, troubleshooting technical issues, and documenting solutions. Collaboration with the team is key to success.</p>