<p><strong>What role you will play in team:</strong> Provide first-line technical support to end-users, resolving issues and ensuring high levels of customer satisfaction.</p><p><strong>What you will do:</strong> Troubleshoot technical problems, provide remote assistance, and document solutions to resolve user issues effectively.</p><p><strong>Key responsibility:</strong><ul><li>Provide first-level technical support via phone, email, and chat.</li><li>Troubleshoot and resolve software and hardware issues.</li><li>Document all support interactions and solutions in the ticketing system.</li><li>Escalate complex issues to senior support staff.</li><li>Maintain up-to-date knowledge of company systems and software.</li><li>Follow established support procedures and guidelines.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>Experience in a help desk or technical support role is desirable.</li><li>Strong problem-solving and troubleshooting skills.</li><li>Excellent written and verbal communication skills.</li><li>Proficiency in Microsoft Windows and common software applications.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunity for career growth.</li><li>Professional development opportunities.</li><li>Health insurance, paid time off.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves responding to support requests, troubleshooting issues, documenting solutions, and collaborating with colleagues to resolve problems.</p>