<p><b>What role you will play in team:</b> You will provide technical support to our customers, resolving their issues and ensuring their satisfaction. You'll be a key point of contact, building strong relationships and providing expert assistance.</p><p><b>What you will do:</b> Troubleshoot technical issues, provide remote support, document solutions, and escalate complex problems.  Maintain a high level of customer satisfaction.</p><p><b>Key responsibility:</b><ul><li>Provide first and second-level technical support</li><li>Troubleshoot and resolve customer issues</li><li>Document solutions and knowledge base articles</li><li>Maintain a high level of customer satisfaction</li><li>Escalate complex issues to senior support staff</li><li>Maintain up-to-date knowledge of products and services</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in a related field</li><li>1-2 years of experience in a technical support role</li><li>Strong troubleshooting and problem-solving skills</li><li>Excellent communication and interpersonal skills</li><li>Proficiency in relevant software and technologies</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and development</li><li>Comprehensive training and development programs</li><li>Collaborative and supportive work environment</li><li>Excellent work-life balance</li></ul></p><p><b>A Day in the Life:</b> A typical day involves resolving customer issues through phone, email or chat, documenting solutions, and collaborating with colleagues to resolve complex problems.</p>