<p><b>What role you will play in team:</b> You'll be the first point of contact for our clients, providing technical support and resolving issues.</p><p><b>What you will do:</b> Diagnose and resolve technical problems, guide users through troubleshooting steps, and document solutions. </p><p><b>Key responsibility:</b><ul><li>Provide first and second level technical support to clients via phone and email.</li><li>Troubleshoot and resolve technical issues efficiently and effectively.</li><li>Document troubleshooting steps and solutions in our knowledge base.</li><li>Maintain a high level of client satisfaction.</li><li>Work with the development team to escalate complex issues.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in IT or a related field.</li><li>Proven experience in providing technical support.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving skills.</li><li>Experience with ticketing systems.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Growth opportunities within the company.</li><li>Flexible work arrangements.</li><li>Health Insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b> Your day involves a mix of problem-solving, client interaction, and documentation, ensuring smooth client experience.</p>