<p><b>What role you will play in team:</b>  You'll be a key member of our support team, providing technical assistance to our clients.</p><p><b>What you will do:</b> Troubleshoot technical problems, provide solutions, and escalate complex issues.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat</li><li>Troubleshoot technical issues related to software and hardware</li><li>Diagnose problems and provide solutions to clients</li><li>Document solutions and create knowledge base articles</li><li>Escalate complex issues to senior support engineers</li><li>Maintain a high level of customer satisfaction</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field</li><li>Excellent communication and problem-solving skills</li><li>Experience with troubleshooting common IT issues</li><li>Knowledge of networking concepts</li><li>Ability to work independently and as part of a team</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional growth</li><li>A collaborative and supportive work environment</li><li>Health insurance</li><li>Paid time off</li></ul></p><p><b>A Day in the Life:</b>A day could involve resolving client issues, collaborating with colleagues, updating knowledge base articles, and learning new technologies.</p>