<p><b>What role you will play in team:</b>  Provide technical support to clients, troubleshoot issues, and ensure client satisfaction.</p><p><b>What you will do:</b> Troubleshoot technical issues, provide solutions, and maintain client relationships.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document solutions and maintain knowledge base.</li><li>Maintain client relationships and ensure satisfaction.</li><li>Escalate complex issues to senior engineers.</li><li>Meet service level agreements.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and troubleshooting skills.</li><li>Knowledge of IT support tools and techniques.</li><li>Ability to work independently and as part of a team.</li><li>Experience with help desk software.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and development.</li><li>Comprehensive training programs.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b> A typical day may involve responding to client inquiries, troubleshooting issues, providing solutions, and collaborating with other engineers to resolve complex problems.</p>