<p><strong>What role you will play in team:</strong> You'll provide technical support to our internal teams, resolving IT issues and ensuring smooth operations.</p><p><strong>What you will do:</strong> You'll troubleshoot technical problems, provide solutions, and collaborate with colleagues to maintain a stable IT infrastructure.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to internal users via phone, email, and chat.</li><li>Troubleshoot and resolve hardware and software issues.</li><li>Document troubleshooting steps and solutions.</li><li>Maintain knowledge of our IT systems and infrastructure.</li><li>Escalate complex issues to senior support staff.</li><li>Contribute to knowledge base articles and documentation.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with troubleshooting IT systems and applications.</li><li>Strong knowledge of networking and operating systems.</li><li>Ability to work independently and as part of a team.</li><li>Familiarity with IT ticketing systems.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and development.</li><li>Comprehensive health insurance coverage.</li><li>Paid time off and vacation days.</li><li>Employee assistance program.</li></ul></p><p><strong>A Day in the Life:</strong> You'll spend your day resolving IT issues for internal teams, ensuring productivity and smooth operations.  Collaboration and quick problem-solving are key to this role.</p>