<p><b>What role you will play in team:</b> You will be the first point of contact for our clients, providing excellent support and resolving their queries efficiently and effectively. You will contribute significantly to the positive client experience.</p><p><b>What you will do:</b> You will handle incoming calls, answer emails, and resolve customer issues. You will also maintain accurate records and ensure compliance with company policies.</p><p><b>Key responsibility:</b><ul><li>Answering incoming calls and emails from customers promptly and professionally.</li><li>Providing accurate and helpful information to customers.</li><li>Resolving customer queries and complaints effectively.</li><li>Maintaining accurate records of customer interactions.</li><li>Escalating complex issues to the appropriate departments.</li><li>Ensuring compliance with company policies and procedures.</li><li>Identifying and suggesting improvements to customer service processes.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High School Diploma or equivalent.</li><li>Excellent verbal and written communication skills.</li><li>Strong customer service skills.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in Microsoft Office Suite.</li><li>Knowledge of life insurance policies (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Medical Insurance, paid time off and more.</li><li>Opportunities for professional development.</li><li>Positive and supportive work environment.</li></ul></p><p><b>A Day in the Life:</b> Your day will involve handling various customer interactions, providing solutions, and ensuring every client interaction is positive and efficient.</p>