<p><b>What role you will play in team:</b> You will be a key member of our customer service team, providing excellent support and assistance to our life insurance policyholders. You'll be the voice of our company.</p><p><b>What you will do:</b> Handle incoming calls and emails, answer client inquiries, resolve complaints and ensure a positive customer experience for all interactions.</p><p><b>Key responsibility:</b><ul><li>Answering incoming calls and emails from life insurance policyholders.</li><li>Providing information on policy details, benefits and procedures.</li><li>Resolving client inquiries and complaints in a timely and efficient manner.</li><li>Processing policy changes and updates as requested.</li><li>Maintaining accurate records of all customer interactions.</li><li>Escalating complex issues to appropriate departments.</li><li>Adhering to company policies and procedures.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and customer service skills.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in MS Office Suite.</li><li>Knowledge of life insurance products (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Paid time off and holidays.</li><li>Opportunities for professional development.</li><li>Supportive and friendly work environment.</li><li>Excellent growth opportunities within the company.</li></ul></p><p><b>A Day in the Life:</b>  Your day will be filled with assisting clients through phone and email, answering their questions, troubleshooting problems and ensuring they have a positive experience with our company.</p>