<p><strong>What role you will play in team:</strong> You'll be the primary point of contact for our customers, providing excellent support and resolving their queries.</p><p><strong>What you will do:</strong> You will answer calls, emails, and other inquiries to address policyholder needs.</p><p><strong>Key responsibility:</strong><ul><li>Answer inbound calls and emails from policyholders.</li><li>Resolve customer inquiries regarding policies, claims, and payments.</li><li>Provide accurate and timely information.</li><li>Maintain detailed records of customer interactions.</li><li>Escalate complex issues to supervisors.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Customer service experience.</li><li>Strong problem-solving abilities.</li><li>Proficiency in MS Office.</li><li>Knowledge of insurance products is a plus.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for growth within the company.</li><li>Paid time off and holidays.</li><li>Medical and health insurance.</li></ul></p><p><strong>A Day in the Life:</strong>  A typical day involves answering calls and emails from policyholders, resolving their issues, and ensuring that their questions are answered accurately and efficiently.</p>