<p><b>What role you will play in team:</b> You'll join a team of dedicated engineers providing technical support to clients. You’ll work collaboratively, sharing knowledge and expertise to resolve issues efficiently.</p><p><b>What you will do:</b> Your role will involve troubleshooting technical problems, providing solutions, and ensuring client satisfaction.  You’ll work remotely to resolve software and hardware issues</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and remote access</li><li>Troubleshoot and resolve technical issues related to ABB products</li><li>Document troubleshooting steps and solutions</li><li>Maintain accurate records of client interactions</li><li>Escalate complex issues to senior engineers</li><li>Contribute to the development of knowledge base articles</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Electrical Engineering or a related field</li><li>Excellent problem-solving and analytical skills</li><li>Strong communication and interpersonal skills</li><li>Experience with troubleshooting technical issues</li><li>Proficiency in relevant software and hardware</li><li>Familiarity with ABB products is a plus</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional development</li><li>A challenging and rewarding work environment</li><li>Health insurance</li><li>Performance bonuses</li></ul></p><p><b>A Day in the Life:</b> A typical day might involve resolving multiple client issues, researching solutions, collaborating with colleagues, and documenting your work.  You'll use your technical skills to help clients get back online and running.</p>