<p><b>What role you will play in team:</b> You will provide technical support to clients, resolving software and hardware issues, and ensuring customer satisfaction.</p><p><b>What you will do:</b> You will troubleshoot technical issues, provide remote support, document solutions, and contribute to knowledge base articles.</p><p><b>Key responsibility:</b><ul><li>Provide remote technical support to clients.</li><li>Troubleshoot software and hardware issues.</li><li>Document solutions and create knowledge base articles.</li><li>Escalate complex issues to senior engineers.</li><li>Maintain a high level of customer satisfaction.</li><li>Work effectively within a team environment.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent problem-solving and analytical skills.</li><li>Experience in providing technical support.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in relevant software and hardware.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Comprehensive training and development.</li><li>Health insurance.</li><li>Paid time off.</li></ul></p><p><b>A Day in the Life:</b> You will spend most of your day resolving client issues, conducting research, and collaborating with team members to find the best solutions.</p>