<p><b>What role you will play in team:</b> You will provide technical support to clients via phone and email, resolving their technical issues and ensuring client satisfaction.</p><p><b>What you will do:</b> You'll troubleshoot technical problems, provide solutions, and document all interactions with clients.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone and email</li><li>Troubleshoot and resolve technical issues</li><li>Document all interactions with clients</li><li>Maintain knowledge base articles</li><li>Escalate complex issues to senior technicians</li><li>Meet client satisfaction targets</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in IT or related field preferred</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving skills</li><li>Knowledge of IT support best practices</li><li>Ability to work independently and as part of a team</li><li>Experience with ticketing systems is a plus</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits</li><li>Opportunities for professional development</li><li>Health insurance</li><li>Paid time off</li><li>Friendly and supportive team</li></ul></p><p><b>A Day in the Life:</b> A day involves handling client calls, troubleshooting technical issues, and ensuring client satisfaction by providing timely solutions.</p>