<p><strong>What role you will play in team:</strong> You'll be the first point of contact for our clients, providing technical support and resolving their issues.</p><p><strong>What you will do:</strong> You'll diagnose and resolve technical problems, provide training and guidance, and maintain excellent customer relationships.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Diagnose and resolve technical issues effectively and efficiently.</li><li>Document and track client issues and resolutions.</li><li>Maintain up-to-date knowledge of products and services.</li><li>Contribute to knowledge base articles and documentation.</li><li>Maintain high levels of customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree or equivalent experience.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with technical support tools and techniques.</li><li>Ability to work independently and as part of a team.</li><li>Strong customer service orientation.</li><li>Knowledge of relevant software and hardware.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for growth and advancement.</li><li>Excellent work-life balance.</li><li>Comprehensive health insurance.</li><li>Paid time off and holidays.</li></ul></p><p><strong>A Day in the Life:</strong>  A day involves resolving client issues, collaborating with colleagues, updating documentation, and continuous learning.</p>