<p><strong>What role you will play in team:</strong> Provide technical support to customers, resolving hardware and software issues.</p><p><strong>What you will do:</strong> Troubleshoot technical problems, provide solutions, and enhance customer experience.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to customers via phone, email, or chat.</li><li>Diagnose and troubleshoot hardware and software issues.</li><li>Resolve customer issues efficiently and effectively.</li><li>Maintain accurate records of customer interactions.</li><li>Stay up-to-date on Apple products and technologies.</li><li>Escalate complex issues to senior engineers as needed.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>Experience in technical support or customer service.</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Strong communication and interpersonal skills.</li><li>In-depth knowledge of Apple products and technologies.</li><li>Ability to work in a fast-paced environment.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for professional growth.</li><li>Dynamic and collaborative work environment.</li><li>Access to cutting-edge technology.</li><li>Employee discounts on Apple products.</li></ul></p><p><strong>A Day in the Life:</strong>  You'll be assisting customers remotely, troubleshooting their issues, and providing solutions, all while ensuring a positive customer experience.</p>