<p><b>What role you will play in team:</b> You will be an integral part of our customer support team, providing technical assistance and resolving customer queries. You'll collaborate effectively to ensure customer satisfaction.</p><p><b>What you will do:</b> You will troubleshoot issues, guide customers through problem-solving, and ensure timely resolution of their concerns.  You'll maintain a positive and professional attitude throughout.</p><p><b>Key responsibility:</b><ul><li>Provide technical assistance to customers via phone, email, and chat</li><li>Troubleshoot technical issues and provide solutions</li><li>Document customer interactions and resolutions</li><li>Maintain a high level of customer satisfaction</li><li>Escalate complex issues to senior support staff</li><li>Contribute to the development of knowledge base articles</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent; technical certification is a plus</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and analytical skills</li><li>Proficiency in relevant software and hardware</li><li>Ability to work independently and as part of a team</li><li>Prior experience in customer support is preferred</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional growth</li><li>A supportive and collaborative work environment</li><li>Health insurance</li><li>Performance-based incentives</li></ul></p><p><b>A Day in the Life:</b> Your day will involve resolving customer issues, guiding customers through solutions, and documenting your interactions. You'll aim for timely resolution and high customer satisfaction.</p>