<p><b>What role you will play in team:</b> You'll be part of a team providing first-line IT support to employees, ensuring smooth functioning of IT systems and resolving technical issues.</p><p><b>What you will do:</b> You'll troubleshoot computer problems, provide remote support, and escalate complex issues to senior support staff.</p><p><b>Key responsibility:</b><ul><li>Provide first-line IT support to employees via phone, email, and in-person.</li><li>Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.</li><li>Provide remote assistance using remote access tools.</li><li>Maintain accurate records of support incidents and resolutions.</li><li>Escalate complex issues to senior support staff.</li><li>Maintain and update IT support documentation.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Strong technical troubleshooting skills.</li><li>Experience in providing IT support.</li><li>Good communication and interpersonal skills.</li><li>Familiarity with common operating systems (Windows, macOS).</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Health Insurance</li><li>Paid time off</li><li>Retirement plan</li></ul></p><p><b>A Day in the Life:</b> You'll be busy resolving various technical issues, providing remote support, documenting solutions and learning from experienced colleagues.</p>