<p><b>What role you will play in team:</b> Provide technical support to customers, troubleshoot issues, and ensure customer satisfaction.</p><p><b>What you will do:</b> Diagnose and resolve technical issues remotely and on-site, as required.</p><p><b>Key responsibility:</b><ul><li>Provide timely and effective technical support to customers.</li><li>Diagnose and resolve complex technical issues.</li><li>Document troubleshooting steps and solutions.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to senior engineers.</li><li>Contribute to knowledge base development.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in engineering or related field.</li><li>Experience in providing technical support.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in relevant software and tools.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Comprehensive training programs.</li><li>Health insurance.</li><li>Performance-based bonuses.</li></ul></p><p><b>A Day in the Life:</b> Involves troubleshooting customer issues, providing technical assistance, documenting solutions, and collaborating with colleagues to ensure customer satisfaction.</p>