<p><strong>What role you will play in team:</strong> You will provide first and second-level technical support to our clients, resolving their issues efficiently and effectively.</p><p><strong>What you will do:</strong> You will troubleshoot technical problems, provide solutions, and document resolutions for future reference.</p><p><strong>Key responsibility:</strong><ul><li>Provide prompt and efficient technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues.</li><li>Document solutions and create knowledge base articles.</li><li>Maintain accurate records of client interactions.</li><li>Escalate complex issues to senior support staff.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in a related field or equivalent experience.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and analytical skills.</li><li>Proficiency in troubleshooting technical issues.</li><li>Experience with help desk ticketing systems.</li><li>Knowledge of IT support best practices.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth.</li><li>Supportive and collaborative work environment.</li><li>Professional development opportunities.</li><li>Health insurance.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves responding to client inquiries, troubleshooting technical problems, documenting solutions, and collaborating with team members to resolve complex issues.</p>