<p><b>What role you will play in team:</b> You will provide technical support to internal teams resolving hardware and software issues to maintain efficiency.</p><p><b>What you will do:</b> You will troubleshoot problems, provide solutions, and document resolutions to improve future response times.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to internal teams</li><li>Troubleshoot and resolve hardware and software issues</li><li>Document all interactions and resolutions</li><li>Maintain a knowledge base of common issues and solutions</li><li>Escalate complex issues to senior engineers</li><li>Maintain high standards of customer satisfaction within the company</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field</li><li>Strong problem-solving and analytical skills</li><li>Experience with troubleshooting hardware and software issues</li><li>Knowledge of IT support best practices</li><li>Excellent communication and documentation skills</li><li>Experience with ticketing systems</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional development</li><li>Health insurance</li><li>Paid time off</li><li>Positive and supportive work environment</li></ul></p><p><b>A Day in the Life:</b> A typical day will involve resolving IT problems, documenting solutions, and collaborating with other engineers to improve IT support within the company.</p>