<p><b>What role you will play in team:</b> You'll be a key part of the support team, providing first and second-line support to resolve client issues and contribute to customer satisfaction.</p><p><b>What you will do:</b> You'll troubleshoot technical problems, provide solutions, and escalate complex issues as needed, ensuring efficient service delivery.</p><p><b>Key responsibility:</b><ul><li>Provide first and second-line technical support to clients</li><li>Troubleshoot and resolve technical issues</li><li>Document all interactions and resolutions</li><li>Escalate complex issues to senior analysts</li><li>Maintain knowledge base articles</li><li>Meet client satisfaction targets and maintain service level agreements (SLAs)</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field preferred</li><li>Excellent problem-solving and analytical skills</li><li>Experience with troubleshooting software and networking issues</li><li>Knowledge of IT support best practices</li><li>Excellent written and verbal communication skills</li><li>Experience with ticketing systems is a plus</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional growth within the company</li><li>Health insurance</li><li>Paid time off</li><li>Positive and supportive work environment</li></ul></p><p><b>A Day in the Life:</b>  A day involves resolving client technical issues, documenting your work, and collaborating with colleagues to ensure excellent customer support.</p>