<p><strong>What role you will play in team:</strong> Provide technical support to end-users, resolving hardware and software issues efficiently.</p><p><strong>What you will do:</strong> Diagnose and resolve technical problems, provide training, and maintain excellent customer relationships.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to end-users.</li><li>Diagnose and resolve hardware and software issues.</li><li>Document and track user issues and resolutions.</li><li>Maintain up-to-date knowledge of IT systems.</li><li>Contribute to knowledge base articles.</li><li>Maintain high levels of user satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Diploma or certification in IT support.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with troubleshooting hardware and software issues.</li><li>Ability to work independently and as part of a team.</li><li>Strong customer service orientation.</li><li>Knowledge of relevant IT systems and software.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Positive and supportive work environment.</li><li>Health insurance coverage.</li><li>Paid time off and holidays.</li></ul></p><p><strong>A Day in the Life:</strong>  A day involves resolving user issues, updating knowledge base articles, collaborating with colleagues, and learning new technologies.</p>