<p><b>What role you will play in team:</b> You will provide technical support to our clients, resolving their issues efficiently and effectively. Your expertise will ensure client satisfaction and maintain our reputation for excellent service.</p><p><b>What you will do:</b>  You'll diagnose and resolve technical problems remotely, provide guidance and training to clients, and document solutions to improve our knowledge base.  You'll work collaboratively with other support engineers to resolve complex issues.</p><p><b>Key responsibility:</b><ul><li>Provide remote technical support to clients via phone, email, and chat.</li><li>Diagnose and resolve technical issues related to software and hardware.</li><li>Provide training and guidance to clients on software usage and troubleshooting.</li><li>Document solutions and create knowledge base articles.</li><li>Collaborate with other support engineers to resolve complex issues.</li><li>Maintain accurate records of client interactions and resolutions.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Strong technical skills and troubleshooting abilities.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with IT support and technical troubleshooting.</li><li>Knowledge of various operating systems and software applications.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and development.</li><li>Dynamic and collaborative work environment.</li><li>Comprehensive health insurance and other benefits.</li><li>Professional development opportunities.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves responding to client inquiries, diagnosing technical issues, providing remote support, and documenting solutions. You'll work independently and collaboratively to ensure timely and effective resolution of client issues.</p>