<p><strong>What role you will play in team:</strong> Provide technical support to resolve software and hardware issues, ensuring customer satisfaction.</p><p><strong>What you will do:</strong> Troubleshoot technical problems, provide solutions, document resolutions, and work with colleagues to resolve complex issues.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Troubleshoot and resolve software and hardware problems.</li><li>Document resolutions and create knowledge base articles.</li><li>Escalate complex issues to senior engineers.</li><li>Maintain a high level of customer satisfaction.</li><li>Work within established SLAs.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>Experience in technical support or IT.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication skills.</li><li>Knowledge of networking concepts.</li><li>Experience with help desk ticketing systems.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for career advancement.</li><li>Training and development programs.</li><li>Medical insurance.</li><li>Employee discounts.</li></ul></p><p><strong>A Day in the Life:</strong> A day involves resolving technical issues, providing support, collaborating with colleagues, and continually improving your technical skills to better support our clients.</p>