<p><b>What role you will play in team:</b> You will provide first-line support to our clients, resolving their inquiries efficiently and professionally.  You will be the first point of contact for many of our customers.</p><p><b>What you will do:</b> You will answer client inquiries via phone and email, troubleshoot basic technical issues, escalate complex issues to the appropriate teams, and maintain accurate records of client interactions.</p><p><b>Key responsibility:</b><ul><li>Answer client inquiries via phone and email.</li><li>Troubleshoot basic technical issues and provide solutions.</li><li>Escalate complex issues to the appropriate teams.</li><li>Maintain accurate records of client interactions and resolutions.</li><li>Adhere to bank policies and procedures.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in any discipline.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving skills.</li><li>Experience in customer service (advantageous).</li><li>Knowledge of banking operations (advantageous).</li><li>Proficiency in Microsoft Office Suite.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth within the bank.</li><li>Supportive and collaborative work environment.</li><li>Health insurance and other employee benefits.</li><li>Paid time off and holidays.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves answering client calls, resolving inquiries, troubleshooting basic issues, and documenting interactions. You’ll be a key part of ensuring excellent customer service.</p>