<p><b>What role you will play in team:</b> You'll be a key member of a product team responsible for building and launching innovative customer support software.</p><p><b>What you will do:</b>  Define product vision, strategy, and roadmap for assigned products, working closely with engineers and designers.</p><p><b>Key responsibility:</b><ul><li>Define product strategy and vision.</li><li>Develop and manage the product roadmap.</li><li>Conduct market research and competitive analysis.</li><li>Collaborate with engineering and design teams.</li><li>Manage the product lifecycle from ideation to launch.</li><li>Track and analyze key product performance metrics.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science, Engineering, or a related field.</li><li>2-4 years of experience in product management, preferably in SaaS.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and presentation skills.</li><li>Experience with Agile development methodologies.</li><li>Understanding of customer support software.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>A fast-paced and dynamic work environment.</li><li>Health insurance, paid time off, and other employee benefits.</li><li>Work on cutting-edge technology.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves collaborating with engineers and designers, analyzing data, making strategic decisions, and working on product improvements.</p>