<p><b>What role you will play in team:</b> You will provide first-line technical support to our clients, resolving issues and ensuring customer satisfaction.</p><p><b>What you will do:</b> You will diagnose and resolve technical problems, provide guidance to users, and document solutions.</p><p><b>Key responsibility:</b><ul><li>Provide first-line technical support to clients via phone, email, and chat.</li><li>Diagnose and resolve technical issues related to software and hardware.</li><li>Provide guidance and training to users on software and hardware usage.</li><li>Document solutions and update knowledge base articles.</li><li>Escalate complex issues to senior support staff as needed.</li><li>Maintain accurate records of support tickets and resolutions.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or a related field.</li><li>Experience in providing technical support.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in relevant software and hardware.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>A supportive and collaborative work environment.</li><li>Health insurance and other employee benefits.</li><li>Paid time off and holidays.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves resolving client issues, providing technical guidance, documenting solutions, and collaborating with team members.</p>