<p><b>What role you will play in team:</b> Provide technical support to resolve issues and ensure smooth operations of IT systems.</p><p><b>What you will do:</b> Troubleshoot technical problems, provide solutions, and escalate complex problems to senior engineers.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to users.</li><li>Diagnose and resolve hardware and software issues.</li><li>Document troubleshooting steps and solutions.</li><li>Maintain knowledge base of common issues and solutions.</li><li>Escalate complex issues to senior engineers.</li><li>Monitor system performance and identify potential problems.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>1-3 years of experience in IT support.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication skills.</li><li>Knowledge of networking and operating systems.</li><li>Experience with ticketing systems.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Professional development opportunities.</li><li>Health insurance.</li><li>Paid time off.</li><li>A challenging and rewarding work environment.</li></ul></p><p><b>A Day in the Life:</b> Involves resolving technical issues, documenting solutions, and ensuring smooth IT operations.</p>