<p><b>What role you will play in team:</b> You will provide technical support to our employees, ensuring they have the tools and resources they need to do their jobs effectively.  You will be a vital part of our IT infrastructure team.</p><p><b>What you will do:</b>  You will troubleshoot hardware and software issues, provide training and support to end-users, and maintain our internal IT systems.  You will work closely with other IT professionals to resolve complex issues.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to employees via phone, email, and in-person.</li><li>Troubleshoot and resolve hardware and software issues.</li><li>Install and maintain computer systems, software, and peripherals.</li><li>Provide training and support to end-users.</li><li>Maintain inventory of IT equipment.</li><li>Ensure compliance with IT security policies.</li><li>Contribute to the improvement of our IT infrastructure.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or a related field.</li><li>Minimum 1 year experience in a technical support role.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and analytical skills.</li><li>Proficiency in troubleshooting hardware and software issues.</li><li>Knowledge of networking and security concepts.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth.</li><li>Medical Insurance</li><li>Paid time off.</li><li>Performance based bonus</li></ul></p><p><b>A Day in the Life:</b>  You will start your day responding to support requests, troubleshooting issues, and providing assistance to employees.  Your day will involve a variety of tasks from resolving software glitches to providing training.</p>