<p><b>What role you will play in team:</b> You'll provide first-line technical support to our users, resolving issues efficiently and effectively. You will collaborate with other team members to maintain high service levels.</p><p><b>What you will do:</b> You will diagnose and resolve technical problems, provide training to users, and maintain our knowledge base. You will also contribute to process improvements.</p><p><b>Key responsibility:</b><ul><li>Provide first-line technical support to users</li><li>Diagnose and resolve technical problems</li><li>Provide training and support to users</li><li>Maintain our knowledge base</li><li>Contribute to process improvements</li><li>Collaborate with other support specialists</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field</li><li>Experience in providing technical support</li><li>Excellent problem-solving and analytical skills</li><li>Strong communication and interpersonal skills</li><li>Knowledge of IT infrastructure</li><li>Ability to work independently and as part of a team</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits</li><li>Opportunities for professional development</li><li>Collaborative and supportive work environment</li><li>Medical insurance</li><li>Paid time off</li></ul></p><p><b>A Day in the Life:</b> A typical day will involve resolving user issues, providing training, updating the knowledge base, and collaborating with colleagues. You'll be a key part of ensuring smooth operations.</p>