<p><b>What role you will play in team:</b> You will be a key member of our global support team, providing exceptional technical assistance to our customers. You will work collaboratively with colleagues to resolve issues quickly and efficiently.</p><p><b>What you will do:</b> You will diagnose and troubleshoot technical problems via phone and email, providing clear and concise solutions.  You will also document solutions and contribute to our knowledge base.</p><p><b>Key responsibility:</b><ul><li>Provide first-level technical support to customers via phone and email</li><li>Diagnose and troubleshoot hardware and software problems</li><li>Document solutions and contribute to our knowledge base</li><li>Maintain a high level of customer satisfaction</li><li>Work effectively in a fast-paced, dynamic environment</li><li>Collaborate with other team members to resolve complex issues</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field</li><li>Excellent problem-solving skills and technical aptitude</li><li>Excellent written and verbal communication skills</li><li>Experience with Apple products and operating systems is preferred</li><li>Ability to work independently and as part of a team</li><li>Strong customer service skills</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional growth and development</li><li>Friendly and supportive work environment</li><li>Comprehensive health insurance</li><li>Paid time off</li></ul></p><p><b>A Day in the Life:</b> Your day will involve interacting with customers, diagnosing and resolving technical issues, and collaborating with your team to provide exceptional support.</p>