<p><b>What role you will play in team:</b> Provide technical support to clients, resolving issues and ensuring satisfaction.</p><p><b>What you will do:</b> Troubleshoot technical problems, provide solutions and escalate complex issues.</p><p><b>Key responsibility:</b><ul><li>Provide first and second level technical support.</li><li>Diagnose and resolve technical issues.</li><li>Document troubleshooting steps and solutions.</li><li>Maintain accurate records of support tickets.</li><li>Escalate complex issues to senior support staff.</li><li>Maintain knowledge base of common issues and solutions.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with help desk software.</li><li>Familiarity with IT infrastructure.</li><li>Ability to work independently and as part of a team.</li><li>Strong analytical and diagnostic skills.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Professional development opportunities.</li><li>Health insurance.</li><li>Paid time off.</li><li>Positive work environment.</li></ul></p><p><b>A Day in the Life:</b> Involves resolving client issues, documenting solutions, and escalating complex problems, while maintaining a positive client experience.</p>