<p><b>What role you will play in team:</b> You'll provide first-line technical support to our users, resolving their issues efficiently and effectively.</p><p><b>What you will do:</b> You'll diagnose and resolve technical issues, provide guidance to users, and document solutions.</p><p><b>Key responsibility:</b><ul><li>Providing first-line technical support.</li><li>Diagnosing and resolving technical issues.</li><li>Creating and updating knowledge base articles.</li><li>Escalating complex issues to senior support staff.</li><li>Maintaining detailed records of support interactions.</li><li>Meeting service level agreements.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in a related field.</li><li>Experience in technical support.</li><li>Excellent communication and problem-solving skills.</li><li>Familiarity with IT systems and software.</li><li>Ability to work under pressure.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Supportive and collaborative team.</li><li>Health insurance and paid time off.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves answering user inquiries, troubleshooting technical issues, documenting solutions and collaborating with a team to ensure smooth operations.</p>