<p><b>What role you will play in team:</b> Provide excellent technical support to clients via phone and email. </p><p><b>What you will do:</b> Troubleshoot technical issues, provide solutions, and ensure customer satisfaction. </p><p><b>Key responsibility:</b><ul><li>Resolve customer issues through phone, email, and chat support.</li><li>Document troubleshooting steps and solutions.</li><li>Escalate complex issues to senior support personnel.</li><li>Maintain a high level of customer satisfaction.</li><li>Stay updated on product knowledge and new technologies.</li><li>Contribute to knowledge base articles and documentation.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>Excellent written and verbal communication skills.</li><li>Strong problem-solving and analytical skills.</li><li>Experience with technical support ticketing systems.</li><li>Ability to work in a fast-paced environment.</li><li>Familiarity with various operating systems and software.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Positive and supportive work environment.</li><li>Health insurance.</li><li>Paid time off.</li><li>Performance-based bonuses.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves providing technical support to customers, troubleshooting issues, documenting solutions, and ensuring customer satisfaction.</p>