<p><strong>What role you will play in team:</strong> You'll provide technical support to our clients, resolving their issues and ensuring their satisfaction.</p><p><strong>What you will do:</strong> Troubleshoot technical problems, provide solutions, and document resolution processes to improve future support.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to clients via phone, email, and chat.</li><li>Diagnose and troubleshoot technical issues.</li><li>Provide solutions and follow-up to ensure resolution.</li><li>Document troubleshooting steps and solutions.</li><li>Maintain accurate records of client interactions.</li><li>Contribute to the improvement of support processes.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or related field.</li><li>1-2 years of experience in technical support (Preferred).</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in using ticketing systems.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>A collaborative and supportive team environment.</li><li>Comprehensive health insurance and paid time off.</li></ul></p><p><strong>A Day in the Life:</strong> You'll be resolving client issues via phone, email, and chat, troubleshooting problems, and ensuring client satisfaction throughout the process.</p>