<p><strong>What role you will play in team:</strong> You will be the first point of contact for our clients, providing technical support and resolving issues.</p><p><strong>What you will do:</strong> You will troubleshoot technical problems, provide solutions, and escalate complex issues to senior staff.</p><p><strong>Key responsibility:</strong><ul><li>Provide first-level technical support to clients.</li><li>Troubleshoot and resolve technical issues.</li><li>Document solutions and troubleshooting steps.</li><li>Maintain accurate records of client interactions.</li><li>Escalate complex issues to senior staff.</li><li>Maintain up-to-date knowledge of products and services.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or related field.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with troubleshooting computer hardware and software.</li><li>Knowledge of networking concepts.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary.</li><li>Health insurance.</li><li>Paid time off.</li><li>Opportunities for professional development.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves resolving client issues, documenting solutions, and collaborating with colleagues.</p>