<p><strong>What role you will play in team:</strong> Provide technical support to clients, troubleshoot issues, and ensure smooth operation of systems.</p><p><strong>What you will do:</strong> Diagnose and resolve technical problems, provide remote support, and document solutions.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to clients via phone and email.</li><li>Diagnose and resolve technical problems.</li><li>Provide remote support and troubleshooting.</li><li>Maintain accurate records of customer interactions.</li><li>Document solutions and knowledge base articles.</li><li>Escalate complex issues to senior engineers.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>Experience in providing technical support.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Proficiency in using technical support tools.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Health insurance.</li><li>Paid time off.</li><li>Employee stock options.</li></ul></p><p><strong>A Day in the Life:</strong>  Expect a varied day resolving technical issues, collaborating with colleagues, and ensuring clients receive prompt and effective support.</p>