<p><strong>What role you will play in team:</strong> Provide excellent customer service to clients seeking information or assistance with insurance policies.</p><p><strong>What you will do:</strong> Handle incoming calls and emails from customers, resolving their queries and offering support.</p><p><strong>Key responsibility:</strong><ul><li>Answer customer inquiries regarding insurance policies and procedures.</li><li>Resolve customer complaints and issues in a timely and efficient manner.</li><li>Provide accurate information about insurance products and services.</li><li>Maintain detailed records of customer interactions.</li><li>Escalate complex issues to senior team members as necessary.</li><li>Meet key performance indicators (KPIs) related to customer service.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Patience and empathy in handling customer concerns.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in using CRM software and other relevant tools.</li><li>Knowledge of insurance products (preferred).</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career development and growth.</li><li>Supportive and collaborative work environment.</li><li>Comprehensive training program.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves handling incoming calls, resolving customer inquiries, providing information on insurance products, and maintaining accurate records.</p>