<p><strong>What role you will play in team:</strong> You'll be the primary point of contact for our customers, providing excellent service and resolving their queries efficiently.</p><p><strong>What you will do:</strong> This includes answering calls, handling emails, and providing information about our insurance products and services.</p><p><strong>Key responsibility:</strong><ul><li>Answer customer inquiries via phone, email, and chat.</li><li>Provide information about our insurance products and services.</li><li>Resolve customer complaints and issues.</li><li>Process policy changes and updates.</li><li>Maintain accurate records of customer interactions.</li><li>Adhere to company policies and procedures.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in Microsoft Office Suite.</li><li>Experience in customer service is a plus.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>A supportive and collaborative work environment.</li><li>Comprehensive training program.</li><li>Health insurance and other employee benefits.</li></ul></p><p><strong>A Day in the Life:</strong> Your day will involve handling incoming calls and emails, resolving customer issues, providing information about our products, updating records and collaborating with team members to provide seamless customer service.</p>