<p><strong>What role you will play in team:</strong> You'll be a vital member of our customer service team, providing excellent support to our insurance clients.</p><p><strong>What you will do:</strong> You'll answer client inquiries, resolve issues, and provide information regarding insurance policies and claims.</p><p><strong>Key responsibility:</strong><ul><li>Answer inbound calls and emails from insurance clients.</li><li>Provide accurate and helpful information regarding policies, claims, and billing.</li><li>Resolve client issues efficiently and effectively.</li><li>Maintain accurate records of client interactions.</li><li>Adhere to company policies and procedures.</li><li>Meet or exceed performance metrics related to call handling and client satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and customer service skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to work in a fast-paced environment.</li><li>Proficiency in using CRM and other relevant software.</li><li>Experience in the insurance industry is a plus.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Comprehensive training program.</li><li>Supportive and inclusive work environment.</li><li>Employee recognition and rewards.</li></ul></p><p><strong>A Day in the Life:</strong>  Your day will consist of handling customer inquiries via phone and email, resolving issues, and ensuring positive customer experiences.</p>