<p><strong>What role you will play in team:</strong> You will support the IT infrastructure that underpins our life insurance operations, ensuring the stability and efficiency of our systems.</p><p><strong>What you will do:</strong> Your responsibilities will encompass system monitoring, troubleshooting, and incident management, contributing to smooth daily operations.</p><p><strong>Key responsibility:</strong><ul><li>Monitor and maintain IT systems and applications.</li><li>Troubleshoot and resolve technical issues.</li><li>Manage incidents and service requests.</li><li>Provide technical support to end-users.</li><li>Collaborate with other IT professionals.</li><li>Maintain accurate documentation of IT systems and processes.</li><li>Contribute to the improvement of IT systems and processes.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>Strong problem-solving and analytical skills.</li><li>Proficiency in IT support and troubleshooting.</li><li>Experience with network administration and security is a plus.</li><li>Excellent communication and teamwork skills.</li><li>Experience with IT help desk systems is preferred.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Work in a collaborative and supportive environment.</li><li>Health insurance and other employee benefits.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day may involve monitoring systems, troubleshooting issues, resolving tickets, providing support to end-users, and collaborating with your team to ensure smooth IT operations.</p>