<p><strong>What role you will play in team:</strong> You'll be the first point of contact for our customers, providing exceptional service and support for their lending-related needs. </p><p><strong>What you will do:</strong> You’ll handle customer inquiries, resolve issues, and ensure a positive experience. </p><p><strong>Key responsibility:</strong><ul><li>Answer customer inquiries via phone and email.</li><li>Resolve customer issues and complaints efficiently.</li><li>Maintain accurate records of customer interactions.</li><li>Promote bank products and services.</li><li>Adhere to bank policies and procedures.</li><li>Contribute to a positive customer experience.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities.</li><li>Proficiency in MS Office.</li><li>Experience in customer service (preferred).</li><li>Knowledge of banking products (a plus).</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Comprehensive training program.</li><li>Supportive work environment.</li></ul></p><p><strong>A Day in the Life:</strong> Your day will consist of answering customer calls, responding to emails, resolving issues, and making sure that every customer interaction is positive and efficient.</p>