<p><b>What role you will play in team:</b> Provide excellent customer service and resolve customer queries related to insurance policies.</p><p><b>What you will do:</b> Answering customer calls and emails, providing policy information, and resolving complaints.</p><p><b>Key responsibility:</b><ul><li>Handle customer inquiries via phone and email.</li><li>Provide accurate and timely information about insurance policies.</li><li>Resolve customer complaints and issues.</li><li>Maintain accurate records of customer interactions.</li><li>Follow company procedures and protocols.</li><li>Meet customer service KPIs.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in using CRM software.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and development.</li><li>Paid time off.</li><li>Medical insurance.</li><li>Positive and supportive work environment.</li></ul></p><p><b>A Day in the Life:</b> Your day will involve responding to customer queries, resolving issues, providing policy information, and escalating complex problems to the relevant team members.</p>