<p><strong>What role you will play in team:</strong> You'll provide excellent customer service to policyholders, answering inquiries, resolving issues, and ensuring a positive experience.</p><p><strong>What you will do:</strong> You will handle incoming calls, emails, and other communication channels, providing support and information to clients.</p><p><strong>Key responsibility:</strong><ul><li>Respond to customer inquiries via phone, email, and other channels.</li><li>Resolve customer issues and complaints efficiently.</li><li>Provide accurate information regarding insurance policies.</li><li>Maintain accurate records of customer interactions.</li><li>Adhere to company policies and procedures.</li><li>Contribute to a positive customer experience.</li><li>Escalate complex issues to appropriate personnel.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and customer service skills.</li><li>Strong interpersonal skills.</li><li>Ability to handle stressful situations calmly and professionally.</li><li>Proficiency in Microsoft Office Suite.</li><li>Knowledge of general insurance is a plus.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Professional development opportunities.</li><li>Positive and supportive work environment.</li><li>Medical insurance and other employee benefits.</li><li>Opportunities for advancement.</li></ul></p><p><strong>A Day in the Life:</strong> Your day involves handling various customer inquiries, resolving issues, and ensuring that clients receive excellent service and support.</p>