<p><b>What role you will play in team:</b> You will be the primary point of contact for our customers, providing exceptional support and resolving their queries efficiently.</p><p><b>What you will do:</b>  You will handle inbound calls, emails, and chats, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.</p><p><b>Key responsibility:</b><ul><li>Handling inbound customer calls, emails, and chats.</li><li>Providing accurate and timely information to customers.</li><li>Resolving customer issues and complaints efficiently.</li><li>Maintaining accurate records of customer interactions.</li><li>Escalating complex issues to appropriate departments.</li><li>Adhering to company policies and procedures.</li><li>Contributing to a positive customer experience.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Proficiency in MS Office Suite.</li><li>Experience in customer service (preferred).</li><li>Knowledge of insurance products (preferred).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Opportunities for professional development and growth.</li><li>A supportive and collaborative team environment.</li><li>Health insurance</li></ul></p><p><b>A Day in the Life:</b> You will spend your day assisting customers with queries, resolving their issues, and ensuring they have a positive experience.</p>