<p><b>What role you will play in team:</b> Provide exceptional customer service to policyholders, resolving inquiries and ensuring satisfaction.</p><p><b>What you will do:</b>  Answer customer inquiries, resolve issues, and maintain positive relationships.</p><p><b>Key responsibility:</b><ul><li>Answer incoming calls and emails from policyholders.</li><li>Resolve customer inquiries and complaints efficiently.</li><li>Process policy changes and updates.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to appropriate personnel.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and customer service skills.</li><li>Knowledge of insurance products (preferred).</li><li>Proficiency in MS Office applications.</li><li>Ability to work effectively in a team environment.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Health insurance, paid leaves, and other employee benefits.</li><li>Positive and supportive work environment.</li><li>Training and development opportunities.</li></ul></p><p><b>A Day in the Life:</b>  Answering calls, resolving inquiries, and ensuring customers receive prompt and effective assistance.  A day involves problem-solving, effective communication, and adherence to company policies and procedures.</p>