<p><strong>What role you will play in team:</strong> You will be the voice of Shriram Life Insurance, providing exceptional support and resolving customer issues efficiently and effectively.</p><p><strong>What you will do:</strong> You will handle customer inquiries, resolve complaints, provide information, and ensure a positive customer experience.</p><p><strong>Key responsibility:</strong><ul><li>Responding to customer inquiries via phone, email, and chat.</li><li>Resolving customer complaints and issues promptly and professionally.</li><li>Providing information about insurance products and services.</li><li>Maintaining accurate records of customer interactions.</li><li>Escalating complex issues to appropriate personnel.</li><li>Contributing to a positive and supportive team environment.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>High school diploma or equivalent.</li><li>Excellent communication and customer service skills.</li><li>Strong problem-solving and conflict resolution skills.</li><li>Proficiency in MS Office applications.</li><li>Experience with customer relationship management (CRM) systems (preferred).</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and advancement.</li><li>Training and development programs.</li><li>Health insurance and other employee benefits.</li><li>Positive and supportive work environment.</li></ul></p><p><strong>A Day in the Life:</strong> Your day will be filled with handling customer calls, addressing their queries, resolving issues, and ensuring a positive experience that reflects well on the company.</p>