<p><b>What role you will play in team:</b> You will provide technical assistance to employees within the company.</p><p><b>What you will do:</b> Respond to technical issues, resolve problems, and ensure smooth operation of IT systems.</p><p><b>Key responsibility:</b><ul><li>Provide first and second-level technical support to end-users.</li><li>Diagnose and resolve hardware and software issues.</li><li>Troubleshoot network connectivity problems.</li><li>Maintain and update IT equipment and software.</li><li>Document solutions and knowledge base articles.</li><li>Ensure high levels of customer satisfaction.</li><li>Work with other IT teams to resolve complex issues.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Experience troubleshooting computer hardware and software.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with ticketing systems.</li><li>Knowledge of networking concepts.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Supportive and collaborative work environment.</li><li>Health insurance.</li><li>Employee Assistance Program.</li></ul></p><p><b>A Day in the Life:</b>  Your daily tasks involve responding to user requests, troubleshooting technical problems, documenting solutions, maintaining equipment, and collaborating with other IT professionals to ensure the smooth functioning of the company's IT infrastructure.</p>