<p><strong>What role you will play in team:</strong> You'll be a key member of our support team, providing technical assistance to our customers. You will work collaboratively with your team to resolve issues.</p><p><strong>What you will do:</strong> You'll diagnose and resolve technical problems, provide technical guidance, and escalate complex issues. You'll also work on improving our support processes.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to customers via phone, email, and chat</li><li>Diagnose and resolve technical issues</li><li>Document solutions and update knowledge base</li><li>Escalate complex issues to senior engineers</li><li>Collaborate with other engineers to resolve issues</li><li>Contribute to the improvement of support processes</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field</li><li>Strong troubleshooting and problem-solving skills</li><li>Excellent communication and interpersonal skills</li><li>Experience with technical support (preferred)</li><li>Knowledge of common software applications</li><li>Ability to work independently and as part of a team</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional development</li><li>Comprehensive health insurance</li><li>Paid time off</li><li>Employee discounts</li></ul></p><p><strong>A Day in the Life:</strong> You'll start by reviewing support tickets, then work on resolving issues and providing technical guidance.  You'll also collaborate with your team on process improvement initiatives.</p>