<p><strong>What role you will play in team:</strong> You will be providing technical support to our clients resolving issues and providing solutions</p><p><strong>What you will do:</strong> Troubleshoot and resolve technical issues related to our financial products and services.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second-level technical support to end-users via phone, email, and chat.</li><li>Troubleshoot and diagnose technical problems related to our systems.</li><li>Document solutions and knowledge articles for our knowledge base.</li><li>Maintain a high level of customer satisfaction.</li><li>Escalate complex issues to senior support staff as needed.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science, Information Technology, or related field.</li><li>Excellent communication, problem-solving and analytical skills.</li><li>Experience with ticketing systems and customer relationship management (CRM) software.</li><li>Knowledge of financial services industry is a plus.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for growth and development.</li><li>Health, dental, and vision insurance.</li><li>Paid time off and holidays.</li><li>Retirement plan.</li></ul></p><p><strong>A Day in the Life:</strong> Responding to client inquiries, troubleshooting technical issues, documenting solutions, collaborating with team members to resolve problems, maintaining high level of customer satisfaction.</p>