<p><b>What role you will play in team:</b> You will provide technical support to our clients, resolving hardware and software issues and ensuring customer satisfaction.  You'll be a key member of our support team.</p><p><b>What you will do:</b> Troubleshoot technical problems, provide remote assistance, and document solutions. You'll work closely with clients to resolve their issues.</p><p><b>Key responsibility:</b><ul><li>Provide technical support via phone, email, and chat.</li><li>Troubleshoot hardware and software issues.</li><li>Remotely access and control client systems.</li><li>Document solutions and update knowledge base articles.</li><li>Escalate complex issues to senior engineers.</li><li>Maintain high levels of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or a related field.</li><li>Experience in technical support.</li><li>Excellent communication and problem-solving skills.</li><li>Knowledge of various operating systems and software applications.</li><li>Experience with remote access tools.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development.</li><li>Collaborative and supportive team environment.</li><li>Health insurance and other employee benefits.</li><li>Professional development opportunities.</li></ul></p><p><b>A Day in the Life:</b>  You'll spend your day resolving technical issues, interacting with clients, documenting solutions, and working collaboratively with your team to ensure excellent customer support.</p>