<p><strong>What role you will play in team:</strong> You will provide first-level technical support to clients, resolving their issues efficiently and professionally. Excellent communication skills are essential.</p><p><strong>What you will do:</strong> You will diagnose and resolve technical issues via phone, email, and chat. You will document solutions and contribute to knowledge base improvement.</p><p><strong>Key responsibility:</strong><ul><li>Provide first-level technical support to clients</li><li>Diagnose and resolve technical issues</li><li>Document solutions and update knowledge base</li><li>Maintain excellent communication with clients</li><li>Escalate complex issues to senior support staff</li><li>Maintain a high level of customer satisfaction</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field (preferred)</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving skills</li><li>Familiarity with common software applications</li><li>Experience providing technical support (preferred)</li><li>Ability to work independently and as part of a team</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional development and growth</li><li>Health insurance</li><li>Paid time off</li><li>Team outings and social events</li></ul></p><p><strong>A Day in the Life:</strong> You'll start by responding to support requests, then work on diagnosing and resolving issues.  You'll collaborate with colleagues and update the knowledge base as needed.</p>