<p><b>What role you will play in team:</b> Providing technical support to clients, resolving technical issues, and ensuring customer satisfaction.</p><p><b>What you will do:</b> Troubleshoot technical problems, provide remote support, and document solutions.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and remote access.</li><li>Troubleshoot and resolve technical issues.</li><li>Document solutions and update knowledge base.</li><li>Escalate complex issues to senior engineers.</li><li>Maintain high levels of customer satisfaction.</li><li>Participate in on-call rotation.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field.</li><li>3-5 years of experience in technical support.</li><li>Excellent communication and problem-solving skills.</li><li>Knowledge of networking and operating systems.</li><li>Experience with ticketing systems.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth.</li><li>Comprehensive training and development.</li><li>Health insurance and other employee benefits.</li><li>Paid time off and holidays.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves troubleshooting technical issues, providing remote support, and documenting solutions.</p>