<p><b>What role you will play in team:</b> You'll be the first point of contact for resolving technical issues, providing excellent support to our clients and ensuring their satisfaction.</p><p><b>What you will do:</b> Troubleshoot technical problems, provide remote assistance, and document solutions. You will work collaboratively with the team to continuously improve our support processes.</p><p><b>Key responsibility:</b><ul><li>Provide technical support via phone, email, and chat.</li><li>Troubleshoot and resolve hardware and software issues.</li><li>Document solutions and update knowledge base articles.</li><li>Monitor system performance and identify potential issues.</li><li>Escalate complex issues to senior engineers.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Experience with IT support and troubleshooting.</li><li>Excellent communication and problem-solving skills.</li><li>Knowledge of operating systems (Windows, macOS, Linux).</li><li>Familiarity with networking concepts.</li><li>Ability to work independently and as part of a team.</li><li>Strong analytical and diagnostic abilities.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Friendly and supportive work environment.</li><li>Comprehensive training and development.</li><li>Work from home flexibility.</li></ul></p><p><b>A Day in the Life:</b>  A typical day involves handling a variety of support tickets, resolving technical issues through remote assistance, documenting solutions, and collaborating with the team to enhance support processes.</p>