<p><b>What role you will play in team:</b> Provide technical support to clients, resolving issues and ensuring smooth operation of systems.</p><p><b>What you will do:</b> Respond to client inquiries, troubleshoot technical problems, and document resolutions.</p><p><b>Key responsibility:</b><ul><li>Responding to client inquiries via phone, email, and chat.</li><li>Troubleshooting technical issues and providing effective solutions.</li><li>Documenting troubleshooting steps and resolutions.</li><li>Maintaining knowledge base articles and FAQs.</li><li>Escalating complex issues to senior support staff.</li><li>Meeting client SLAs and maintaining high levels of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or a related field.</li><li>Experience in providing technical support.</li><li>Excellent communication and problem-solving skills.</li><li>Knowledge of various operating systems and software.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career growth.</li><li>Supportive and collaborative work environment.</li><li>Training and certifications.</li></ul></p><p><b>A Day in the Life:</b> Your day will involve resolving client issues, documenting resolutions, and collaborating with other support staff. You will continuously learn and enhance your technical skills.</p>