<p><strong>What role you will play in team:</strong> You will provide technical assistance to our clients, resolving their technical issues promptly and efficiently.  You will be part of a fast-paced, dynamic team.</p><p><strong>What you will do:</strong> Troubleshoot software and hardware problems, guide users through technical processes, and document solutions.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second-level technical support via phone, email, and chat.</li><li>Diagnose and troubleshoot software and hardware issues.</li><li>Document solutions and update knowledge base.</li><li>Escalate complex issues to senior engineers.</li><li>Maintain a high level of customer satisfaction.</li><li>Work within established service level agreements (SLAs).</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or related field.</li><li>1-2 years of experience in technical support.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency in troubleshooting software and hardware issues.</li><li>Experience with ticketing systems and remote support tools.</li><li>Strong customer service skills.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for growth within the company.</li><li>Health insurance.</li><li>Paid time off.</li><li>Professional development opportunities.</li></ul></p><p><strong>A Day in the Life:</strong> Your day involves handling support requests, troubleshooting problems, and escalating complex issues. You’ll also spend time updating knowledge base articles.</p>