<p><b>What role you will play in team:</b> You will provide technical support to our clients, resolving their queries and ensuring their satisfaction. You will work closely with other support staff to provide excellent customer service.</p><p><b>What you will do:</b> You will answer client inquiries via phone and email, troubleshoot technical issues, and document solutions. You will contribute to our knowledge base to improve support efficiency.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone and email.</li><li>Troubleshoot and resolve technical issues efficiently.</li><li>Document solutions and update the knowledge base.</li><li>Maintain accurate records of client interactions.</li><li>Escalate complex issues to senior staff as needed.</li><li>Meet client satisfaction targets.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving skills.</li><li>Experience with troubleshooting IT issues.</li><li>Knowledge of relevant software and hardware.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement.</li><li>Professional development programs.</li><li>Friendly and supportive work environment.</li><li>Work from home flexibility.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves answering client queries, troubleshooting issues, updating documentation and collaborating with colleagues.  The work is fast-paced and requires excellent problem-solving skills.</p>