<p><strong>What role you will play in team:</strong> You will be a key member of our technical support team, providing excellent customer service and technical assistance.</p><p><strong>What you will do:</strong> You will troubleshoot technical issues, answer customer inquiries, and ensure high customer satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support via phone, email, and chat</li><li>Troubleshoot and resolve technical issues related to Apple products</li><li>Document customer interactions and solutions</li><li>Maintain accurate records and knowledge base articles</li><li>Collaborate with other team members to resolve complex issues</li><li>Contribute to improving customer support processes</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or related field</li><li>2-4 years of experience in technical support</li><li>Excellent communication and interpersonal skills</li><li>Deep knowledge of Apple products and operating systems</li><li>Strong problem-solving and troubleshooting skills</li><li>Proficiency in using ticketing systems and CRM software</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth within a leading technology company</li><li>Comprehensive training and development programs</li><li>Health insurance and other employee benefits</li><li>Dynamic and collaborative work environment</li></ul></p><p><strong>A Day in the Life:</strong> You will spend your day resolving customer issues, answering questions, and collaborating with colleagues. You'll also contribute to the improvement of support processes and knowledge base articles.</p>