<p><strong>What role you will play in team:</strong> Provide technical support to users, troubleshooting issues and ensuring smooth operation of systems.</p><p><strong>What you will do:</strong>  Resolve technical problems, provide training, and maintain documentation.</p><p><strong>Key responsibility:</strong><ul><li>First-level technical support via phone, email, and chat.</li><li>Troubleshooting software and hardware issues.</li><li>Creating and maintaining knowledge base articles.</li><li>Assisting with system upgrades and deployments.</li><li>Tracking and resolving tickets within SLA.</li><li>Collaborating with other teams to resolve complex issues.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in IT or related field.</li><li>Proven experience in technical support.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge of ITIL framework is a plus.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Professional development opportunities.</li><li>Health insurance.</li><li>Positive work environment.</li></ul></p><p><strong>A Day in the Life:</strong>  A day involves responding to support tickets, troubleshooting issues, updating documentation and collaborating with colleagues.</p>