<p><strong>What role you will play in team:</strong> Providing exceptional technical support to our clients, ensuring their satisfaction and smooth workflow.</p><p><strong>What you will do:</strong> Diagnose and resolve technical issues related to our products and services.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second-level technical support via phone, email, and chat.</li><li>Troubleshoot technical issues, identifying root causes and implementing solutions.</li><li>Document troubleshooting steps and solutions in our knowledge base.</li><li>Collaborate with other teams to resolve complex issues.</li><li>Maintain a high level of customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in a related field or equivalent experience.</li><li>Excellent communication and interpersonal skills.</li><li>Strong analytical and problem-solving skills.</li><li>Experience with ticketing systems and CRM software.</li><li>Familiarity with technical support methodologies.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and comprehensive benefits package.</li><li>Opportunities for professional growth and development.</li><li>Collaborative and supportive work environment.</li><li>Health insurance, paid time off, retirement plans.</li></ul></p><p><strong>A Day in the Life:</strong> Assisting customers with technical inquiries, troubleshooting issues, updating our knowledge base, collaborating with team members.</p>