<p><strong>What role you will play in team:</strong> You'll be a crucial member of our customer support team, providing technical assistance and resolving queries.</p><p><strong>What you will do:</strong> You'll troubleshoot technical problems, answer customer inquiries, and ensure a high level of customer satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support to customers via phone, email, and chat</li><li>Troubleshoot and resolve technical issues efficiently</li><li>Document and track customer issues and solutions</li><li>Maintain accurate records and knowledge base articles</li><li>Collaborate with other team members to resolve complex issues</li><li>Contribute to improving customer support processes</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or related field</li><li>1-2 years of experience in customer support or technical support</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and troubleshooting abilities</li><li>Proficiency in using ticketing systems and CRM software</li><li>Knowledge of IT infrastructure (preferred)</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional growth</li><li>Medical insurance</li><li>Paid time off and holidays</li><li>Positive work environment</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves answering customer calls, resolving technical issues, and updating the knowledge base with solutions. You'll collaborate with colleagues, escalate complex problems, and ensure customer satisfaction.</p>