<p><strong>What role you will play in team:</strong> Provide technical support to resolve issues related to Amazon Music services and infrastructure.</p><p><strong>What you will do:</strong> Troubleshoot technical problems, analyze logs, and implement solutions to ensure service uptime.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support for Amazon Music services.</li><li>Troubleshoot technical problems and implement solutions.</li><li>Analyze logs and identify root causes of issues.</li><li>Work with engineering teams to resolve complex issues.</li><li>Create and maintain documentation.</li><li>Monitor system performance and identify potential issues.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>2+ years of experience in technical support or engineering.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Experience with Linux and networking.</li><li>Familiarity with AWS services is a plus.</li><li>Excellent communication skills.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth.</li><li>Health insurance, paid time off, and other employee benefits.</li><li>Casual work environment.</li><li>Great culture and team environment.</li></ul></p><p><strong>A Day in the Life:</strong>  A day includes monitoring systems, troubleshooting issues, collaborating with engineering teams, and contributing to documentation.</p>