<p><b>What role you will play in team:</b> Provide technical support to end-users.</p><p><b>What you will do:</b> Troubleshoot hardware and software issues.</p><p><b>Key responsibility:</b><ul><li>Provide first and second-level technical support.</li><li>Troubleshoot hardware and software problems.</li><li>Document support requests and solutions.</li><li>Maintain knowledge base articles.</li><li>Escalate complex issues to higher-level support staff.</li><li>Adhere to service level agreements.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>Strong knowledge of IT hardware and software.</li><li>Excellent problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with help desk software.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary.</li><li>Health insurance.</li><li>Paid time off.</li><li>Training and development opportunities.</li></ul></p><p><b>A Day in the Life:</b> A day involves resolving technical issues via phone, email, and remote access, documenting solutions, maintaining knowledge base articles and escalating complex issues.</p>