<p><b>What role you will play in team:</b> Provide technical support to clients and resolve technical issues.</p><p><b>What you will do:</b> Troubleshoot problems and provide solutions to ensure customer satisfaction.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to clients via phone, email, and remote access.</li><li>Troubleshoot technical issues and provide solutions.</li><li>Document support cases and solutions.</li><li>Maintain knowledge base articles.</li><li>Escalate complex issues to senior engineers.</li><li>Maintain high levels of customer satisfaction.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Electrical Engineering or a related field.</li><li>Experience in technical support.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in relevant software and tools.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Health insurance.</li><li>Paid time off.</li><li>Opportunities for professional development.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves resolving technical issues, documenting solutions, maintaining knowledge base articles, and collaborating with colleagues to resolve complex issues.</p>