<p><b>What role you will play in team:</b> Provide first-line support to customers and internal teams.</p><p><b>What you will do:</b> Troubleshoot technical issues, respond to inquiries, and escalate complex problems.</p><p><b>Key responsibility:</b><ul><li>Providing first-line technical support to customers and internal teams.</li><li>Troubleshooting technical issues.</li><li>Responding to inquiries via phone, email, and chat.</li><li>Documenting support requests and solutions.</li><li>Escalating complex problems to senior support staff.</li><li>Maintaining knowledge base articles.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>High school diploma or equivalent.</li><li>Excellent communication and problem-solving skills.</li><li>Basic understanding of computer hardware and software.</li><li>Ability to work independently and as part of a team.</li><li>Strong customer service skills.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits.</li><li>Opportunities for growth and development.</li><li>Positive and supportive work environment.</li><li>Training and development opportunities.</li><li>Employee discounts.</li></ul></p><p><b>A Day in the Life:</b>  You'll answer customer inquiries, troubleshoot problems, and document solutions throughout the day.</p>