<p><strong>What role you will play in team:</strong> Provide technical support to internal and external clients, resolving issues efficiently and effectively.</p><p><strong>What you will do:</strong> Diagnose technical problems, implement solutions, and ensure client satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Provide technical support via phone, email, and chat.</li><li>Diagnose and troubleshoot technical issues.</li><li>Document solutions and update knowledge base.</li><li>Maintain high levels of customer satisfaction.</li><li>Collaborate with other support specialists to resolve complex issues.</li><li>Escalate unresolved issues to senior support staff.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in IT or related field.</li><li>2+ years of experience in technical support.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency in troubleshooting various software and hardware issues.</li><li>Experience with ticketing systems.</li><li>Knowledge of networking concepts.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and development.</li><li>Professional training and development.</li><li>Health insurance and other benefits.</li><li>Supportive work environment.</li></ul></p><p><strong>A Day in the Life:</strong> Your daily activities involve responding to client inquiries, diagnosing and resolving issues, documenting solutions, and collaborating with colleagues to resolve complex problems.</p>