<p><b>What role you will play in team:</b> You will provide technical support to Apple customers, resolving their hardware and software issues remotely.</p><p><b>What you will do:</b> Troubleshoot technical problems, provide solutions, and ensure customer satisfaction through excellent communication and problem-solving skills.</p><p><b>Key responsibility:</b><ul><li>Provide technical support to customers via phone, email, and chat.</li><li>Diagnose and troubleshoot hardware and software issues.</li><li>Provide solutions and guidance to customers.</li><li>Maintain accurate records of customer interactions.</li><li>Escalate complex issues to senior support personnel.</li><li>Contribute to the continuous improvement of support processes.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with Apple products (essential).</li><li>Knowledge of operating systems (macOS, iOS).</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth within Apple.</li><li>Dynamic and collaborative work environment.</li><li>Working with cutting-edge technology.</li></ul></p><p><b>A Day in the Life:</b> You will spend your day assisting customers with their technical issues, using your expertise to resolve problems and enhance their experience with Apple products.</p>