<p><strong>What role you will play in team:</strong> You will provide technical support to our clients, resolving their issues efficiently and effectively. </p><p><strong>What you will do:</strong> You will troubleshoot technical problems, answer client queries, and ensure high customer satisfaction.</p><p><strong>Key responsibility:</strong><ul><li>Providing technical support to clients via phone, email, and chat.</li><li>Troubleshooting technical issues and resolving problems.</li><li>Documenting troubleshooting steps and solutions.</li><li>Maintaining accurate records of client interactions.</li><li>Escalating complex issues to senior support staff.</li><li>Contributing to knowledge base articles and documentation.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or related field.</li><li>Excellent communication and interpersonal skills.</li><li>Experience in technical support.</li><li>Proficiency in troubleshooting and problem-solving.</li><li>Knowledge of relevant software and hardware.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and growth.</li><li>Health insurance and paid time off.</li><li>Performance-based bonuses.</li><li>Employee recognition programs.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves answering client calls, troubleshooting technical issues, documenting solutions, and collaborating with team members to resolve complex problems.</p>