<p><b>What role you will play in team:</b> Provide technical support to our clients, resolving their issues and ensuring their satisfaction.</p><p><b>What you will do:</b> Troubleshoot technical problems, provide solutions, and document support interactions.</p><p><b>Key responsibility:</b><ul><li>Provide first and second-level technical support to clients</li><li>Troubleshoot technical issues remotely and on-site</li><li>Document support interactions in a ticketing system</li><li>Maintain knowledge base articles and documentation</li><li>Escalate complex issues to senior support engineers</li><li>Meet client satisfaction targets</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in Computer Science or related field</li><li>Experience in providing technical support</li><li>Strong problem-solving and troubleshooting skills</li><li>Excellent communication and interpersonal skills</li><li>Knowledge of IT hardware and software</li><li>Ability to work independently and as part of a team</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits</li><li>Opportunities for professional development</li><li>A supportive and collaborative work environment</li><li>Health insurance</li><li>Paid time off</li><li>Performance-based bonuses</li></ul></p><p><b>A Day in the Life:</b> Involves resolving client issues, documenting solutions, collaborating with colleagues, and continuously learning new technologies.</p>