<p><b>What role you will play in team:</b> Provide technical assistance and support to clients and internal staff, ensuring smooth operations.</p><p><b>What you will do:</b> Troubleshoot technical issues, provide solutions, and document all support interactions.</p><p><b>Key responsibility:</b><ul><li>Provide first and second-level technical support to clients and internal staff.</li><li>Troubleshoot and resolve technical issues related to software and hardware.</li><li>Document all support interactions, including solutions and workarounds.</li><li>Maintain accurate records of support requests and resolutions.</li><li>Collaborate with other team members to resolve complex issues.</li><li>Contribute to the improvement of support processes and documentation.</li></ul></p><p><b>Required Qualification and Skills:</b><ul><li>Bachelor's degree in IT or related field.</li><li>1-3 years of experience in a technical support role.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in troubleshooting various software and hardware.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><b>Benefits Included:</b><ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and development.</li><li>A collaborative and supportive work environment.</li><li>Health insurance and other benefits.</li><li>Professional development opportunities.</li></ul></p><p><b>A Day in the Life:</b> A typical day involves resolving technical issues via phone, email, or chat, documenting solutions, and collaborating with colleagues to ensure client satisfaction.</p>