<p><strong>What role you will play in team:</strong> You'll be a key member of our support team, providing technical assistance and resolving customer issues.  You will work collaboratively to ensure high customer satisfaction.</p><p><strong>What you will do:</strong> You will respond to customer inquiries, diagnose technical problems, and provide solutions via phone, email, or remote access. You will maintain knowledge of product features and updates.</p><p><strong>Key responsibility:</strong><ul><li>Provide timely and effective technical support to customers.</li><li>Diagnose and resolve technical issues remotely.</li><li>Document support interactions and resolutions.</li><li>Maintain updated knowledge of products and services.</li><li>Escalate complex issues to senior engineers as needed.</li><li>Contribute to the development of knowledge base articles and FAQs.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in computer science or a related field.</li><li>Excellent communication and problem-solving skills.</li><li>Experience in providing technical support (preferred).</li><li>Proficiency in troubleshooting software and hardware issues.</li><li>Strong analytical and diagnostic abilities.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for professional development.</li><li>Comprehensive training programs.</li><li>Friendly and supportive work environment.</li><li>Growth opportunities within the company.</li></ul></p><p><strong>A Day in the Life:</strong>  You'll start by checking your tickets and prioritizing urgent cases.  You'll then troubleshoot issues, provide solutions, and document interactions, keeping detailed records of every step in the resolution process.</p>