<p><strong>What role you will play in team:</strong> You'll provide exceptional technical support to our clients, resolving issues and ensuring a positive customer experience.</p><p><strong>What you will do:</strong> You will diagnose and solve technical problems, provide training, and document resolutions, contributing to a seamless user journey.</p><p><strong>Key responsibility:</strong><ul><li>Provide first and second-level technical support to clients.</li><li>Troubleshoot software and hardware issues.</li><li>Document solutions and update knowledge base articles.</li><li>Provide training and guidance to users.</li><li>Escalate complex issues to senior specialists.</li><li>Maintain high levels of customer satisfaction.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in IT or related field.</li><li>Experience in technical support (preferred).</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency in troubleshooting technical issues.</li><li>Strong analytical skills and attention to detail.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and comprehensive benefits package.</li><li>Opportunities for professional development and growth.</li><li>Health insurance and paid time off.</li><li>Positive and supportive work environment.</li><li>Potential for performance-based incentives.</li></ul></p><p><strong>A Day in the Life:</strong> You will address user queries via phone, email, or chat, diagnose and resolve issues, document solutions, participate in knowledge-sharing sessions, and strive for continuous improvement.</p>