<p><strong>What role you will play in team:</strong> You'll be the first point of contact for our clients, providing technical support and resolving their issues.</p><p><strong>What you will do:</strong> You'll troubleshoot technical problems, provide solutions, and document your interactions.</p><p><strong>Key responsibility:</strong><ul><li>Provide first-level technical support to clients.</li><li>Troubleshoot and resolve technical issues.</li><li>Document all support interactions.</li><li>Maintain accurate records of client issues and resolutions.</li><li>Escalate complex issues to senior support staff.</li><li>Contribute to the improvement of our support processes.</li></ul></p><p><strong>Required Qualification and Skills:</strong><ul><li>Bachelor's degree in Computer Science or a related field.</li><li>1-3 years of experience in a similar role.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency in troubleshooting technical issues.</li><li>Knowledge of various software applications.</li><li>Ability to work independently and as part of a team.</li></ul></p><p><strong>Benefits Included:</strong><ul><li>Competitive salary and benefits.</li><li>Opportunities for professional development.</li><li>Positive and supportive work environment.</li><li>Work-life balance.</li><li>Growth potential within the company.</li></ul></p><p><strong>A Day in the Life:</strong> A typical day involves responding to client inquiries, troubleshooting issues, and documenting solutions. Collaboration with colleagues is crucial for resolving complex problems.</p>